// SCARLETT · MESSAGING FRONT DESK
One front desk for WhatsApp and Instagram.
Scarlett is the customer messaging front desk that Hashinclude builds and runs for businesses such as training centres, salons and service companies. Your customers keep writing to the number they already know. Your team answers from one inbox, and nothing gets lost between phones.
01What it does
- One inbox
- Every WhatsApp and Instagram conversation with your customers lands in one place. Staff answer from a browser or a phone, with notes, tags and a full history per customer.
- Reminders and confirmations
- Booking confirmations, fee reminders and follow-ups go out as WhatsApp message templates approved by Meta, only to customers who agreed to receive them.
- Answers from your own facts
- Routine questions about prices, locations and timings are answered from a fact sheet you control. Fixed rules decide when an automatic answer is allowed; a person sees everything else.
- Leads you can follow
- Each inquiry becomes a lead with a stage, an owner and a next step, so nobody who asked about a class or an appointment is forgotten.
- A record of who did what
- Every reply, campaign and setting change is logged against the member of staff who made it.
02How a message travels
- Your customer writes on WhatsApp or Instagram
- Meta delivers the message through the WhatsApp Business Platform
- Scarlett shows it in your inbox and applies your rules
- Your staff reply, follow up, or let an approved answer go out
Replies travel the same path in reverse. Messages always pass through Meta’s WhatsApp and Instagram platforms under Meta’s terms; we do not use unofficial connections to WhatsApp.
03How a business connects its number
Each business connects its own WhatsApp Business Account. The account, the number and the customer relationships stay yours.
- You sign in with Meta. From Scarlett you open Meta’s own sign-up window and log in with your Facebook account. We never see your password.
- You choose the number. You pick the WhatsApp Business Account and phone number to connect, including a number you already use in the WhatsApp Business app.
- Meta grants us access. Meta gives Scarlett permission to send and receive messages and manage templates for that account. We store that permission encrypted. You can withdraw it at any time in Meta Business settings.
04What happens to the data
- We use your WhatsApp Business Account details, templates and messages only to run this service for you: receiving and sending your messages, sending templates you approved, and showing delivery status.
- Each business’s data is kept separate. It is never sold, never shared with another business and never used for advertising.
- Access permissions are encrypted at rest, traffic is encrypted in transit, and staff actions are recorded in an audit log.
- You or your customers can ask for data to be deleted at any time. The steps are in our privacy policy; how we protect systems is on our security page.
05Who provides it
Scarlett is built and operated by Hash Include Solutions FZC, trading as Hashinclude: an engineering company registered in Ajman Free Zone and operating mainly from Dubai, United Arab Emirates, building software for businesses and public bodies since 2013.
To see it working or to connect your number, write to hello@hashinclu.de or use the contact page.