Projects / Case Study
Government Platform · Dubai Municipality

Every building in five emirates now has a precise digital address.

Dubai's Makani system replaces informal directions with a 10-digit smart address anchored to every main entrance — serving emergency services, logistics operators, and 365,000 daily users with one-square-metre precision.

ClientDubai Municipality
Period2023 – 2024
ScopeFull platform rebuild
365K+
Active daily users across the platform
1
Location accuracy at every building entrance
5
Emirates: Dubai, Ajman, UAQ, Fujairah, RAK
10
Digit smart address for every entrance
The problem

In a city that builds faster than it can be addressed, traditional directions stopped working.

Dubai grows fast and vertically. Directions like "behind the mall" or "the tower with the blue glass" break down when the skyline changes every quarter. Deliveries reached the neighbourhood but not the door. Ambulances lost minutes finding the right entrance. Visitors couldn't navigate inside malls and high-rises.

Street addresses lack the precision that operations demand. Multiple towers share access roads. Multiple entrances serve a single building. Global maps point to building centroids — not validated, entrance-level locations.

The city needed a unified, precise, machine-readable location identity for every reachable point — one that works for citizens, emergency responders, logistics operators, and smart-city applications alike.

Informal directions don't scale

Landmark-based navigation fails in dense, vertical, multilingual cities with constant construction.

Street addresses lack precision

Multiple towers, shared access roads, and multiple entrances create permanent ambiguity.

Operational impact is real

Deliveries, emergency response, and government services lose time without a precise shared identifier.

Maps stop short of operations

Global maps point to building centroids, not validated entrance-level locations that services depend on.

What we built

A 10-digit smart address for every entrance in the emirate — anchored to an enterprise GIS backbone.

Makani assigns a unique 10-digit code to every main entrance, linked to an enterprise GIS system and exposed through web and mobile applications. With a single code, drivers, paramedics, and visitors jump from a message directly into precision navigation — outdoor turn-by-turn routing and, where available, indoor guidance right to the door.

Hash Include engineered and implemented this platform end-to-end with Dubai Municipality so it can reliably support logistics, emergency response, citizen services, and smart-city applications at scale. This was not a feature update. It was a complete infrastructure rearchitecture of the system the city relies on.

Web Platform

Complete ground-up rebuild of the Makani web application — search, map views, navigation, location sharing, and bilingual interface.

Mobile Apps (iOS & Android)

Native applications with turn-by-turn navigation, QR scanning, AR wayfinding, favourite locations, and offline capability.

Indoor Navigation System

Floor plan digitisation, pathfinding engine, and indoor wayfinding UI — extending precision from the building entrance to the exact unit or office.

API Integration Layer

Full API backbone enabling third-party platforms — logistics, ride-hailing, government systems — to integrate Makani addressing into their own services.

Platform capabilities

What the system does once it's running.

01

Search & Discovery

Search by Makani number, address, unit, QR code, or category. Nearest entrance detection ensures users arrive at the right access point, not just the building centroid.

02

Precision Navigation

Turn-by-turn outdoor routing with seamless transition to indoor navigation. Multiple map modes with real-time location tracking and traffic-aware routing.

03

Indoor Wayfinding

Digitised floor plans with pathfinding algorithms that account for building layout, accessibility constraints, and user preferences for stairs versus elevators.

04

Bilingual & Accessible

Full Arabic and English support across all interfaces. Accessibility features built into every interaction — not added as an afterthought.

05

API Integration Layer

A comprehensive API layer enabling third-party services — logistics providers, government applications, and private sector platforms — to integrate precision addressing into their own systems.

06

AR & QR Capabilities

Augmented reality overlays for intuitive indoor navigation and QR code scanning for instant location identification at physical access points throughout the city.

Floor plan digitisation → Pathfinding → User interface
Beyond outdoor navigation

Getting to the building is half the problem. Getting inside it is the other half.

For malls, government offices, hospitals, and tower complexes, knowing the building address is not enough. Makani extends precision navigation indoors — from entrance to the specific unit, shop, or office.

01

Floor plan digitisation — Scaled 2D and 3D representations of buildings including rooms, corridors, stairs, elevators, and landmarks aligned to real-world layout.

02

Pathfinding engine — Shortest-path algorithms that respect physical constraints: walls, closed doors, accessibility requirements, and user preferences for stairs versus elevators.

03

Intuitive interface — Step-by-step indoor directions displayed on the floor plan, with zooming, panning, and point-of-interest highlighting.

04

AR wayfinding — Camera overlay with directional arrows and destination highlighting for an intuitive, real-time walking experience.

Who depends on this

Makani is not a consumer app. It is city-scale infrastructure that operations depend on.

Emergency Response

Ambulances and civil defence navigate to the exact entrance — not the building centroid — saving minutes that determine outcomes in critical situations.

📦

Logistics & Delivery

Every delivery operator in the city uses Makani codes to resolve last-metre ambiguity. One address, one entrance, one-square-metre precision.

🏛

Government Services

Visa applications, municipality permits, and inter-emirate services reference Makani as the canonical location identifier across five emirates.

🏙

Smart City Infrastructure

Third-party platforms integrate through the API layer — connecting Makani precision to ride-hailing, food delivery, navigation, and urban planning systems.

Accessibility

Built-in accessibility support ensures the system works for all citizens — not just the technically proficient. Bilingual. Intuitive. Inclusive by design.

👤

Citizens & Visitors

365,000+ people use Makani daily to navigate Dubai — sharing locations with a single code, saving and favouriting places, and navigating indoors.

Platform stewardship

We did not deliver a product. We rebuilt infrastructure the city depends on.

This engagement was not a feature refresh. It was a complete infrastructure rearchitecture of the Makani platform — new web applications, new mobile applications, indoor navigation capabilities, and a full API integration layer for third-party services.

The same engineering team that designed the system architecture wrote the implementation, managed the deployment, and remains accountable for how it performs in production. No handoff. No separate support vendor.

When a city puts 365,000 daily users and its emergency response infrastructure on a platform, the question is not whether the software works on launch day. The question is whether the people who built it understand it well enough to keep it reliable, coherent, and extensible as the city continues to grow.

2023

Platform rearchitecture begins

Full ground-up rebuild of web and mobile platforms. New GIS integration layer. Indoor navigation system designed and engineered.

2023 – 2024

End-to-end delivery

Web platform, iOS and Android apps, indoor wayfinding, API layer, QR and AR capabilities — all delivered by the same core team.

2024

Production at scale

365,000+ daily active users. Five emirates. Emergency services, logistics, government applications, and citizen navigation all running on the same platform.

Ongoing

Continued stewardship

The team that built the platform maintains accountability for its performance, evolution, and reliability as Dubai continues to grow.

When a city puts its emergency services, logistics, and 365,000 daily users on a platform — the engineering has to hold.

115+
Projects delivered by Hash Include
100%
Referral-based client acquisition
21+
Years of engineering experience

If your system needs to work at city scale, we should talk.

We take on a small number of engagements at a time. The work shown here is what full accountability looks like in practice.

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Projects / Case Study
Government Platform · Dubai Municipality

Every building in five emirates now has a precise digital address.

Dubai's Makani system replaces informal directions with a 10-digit smart address anchored to every main entrance — serving emergency services, logistics operators, and 365,000 daily users with one-square-metre precision.

ClientDubai Municipality
Period2023 – 2024
ScopeFull platform rebuild
365K+
Active daily users across the platform
1
Location accuracy at every building entrance
5
Emirates: Dubai, Ajman, UAQ, Fujairah, RAK
10
Digit smart address for every entrance
The problem

In a city that builds faster than it can be addressed, traditional directions stopped working.

Dubai grows fast and vertically. Directions like "behind the mall" or "the tower with the blue glass" break down when the skyline changes every quarter. Deliveries reached the neighbourhood but not the door. Ambulances lost minutes finding the right entrance. Visitors couldn't navigate inside malls and high-rises.

Street addresses lack the precision that operations demand. Multiple towers share access roads. Multiple entrances serve a single building. Global maps point to building centroids — not validated, entrance-level locations.

The city needed a unified, precise, machine-readable location identity for every reachable point — one that works for citizens, emergency responders, logistics operators, and smart-city applications alike.

Informal directions don't scale

Landmark-based navigation fails in dense, vertical, multilingual cities with constant construction.

Street addresses lack precision

Multiple towers, shared access roads, and multiple entrances create permanent ambiguity.

Operational impact is real

Deliveries, emergency response, and government services lose time without a precise shared identifier.

Maps stop short of operations

Global maps point to building centroids, not validated entrance-level locations that services depend on.

What we built

A 10-digit smart address for every entrance in the emirate — anchored to an enterprise GIS backbone.

Makani assigns a unique 10-digit code to every main entrance, linked to an enterprise GIS system and exposed through web and mobile applications. With a single code, drivers, paramedics, and visitors jump from a message directly into precision navigation — outdoor turn-by-turn routing and, where available, indoor guidance right to the door.

Hash Include engineered and implemented this platform end-to-end with Dubai Municipality so it can reliably support logistics, emergency response, citizen services, and smart-city applications at scale. This was not a feature update. It was a complete infrastructure rearchitecture of the system the city relies on.

Web Platform

Complete ground-up rebuild of the Makani web application — search, map views, navigation, location sharing, and bilingual interface.

Mobile Apps (iOS & Android)

Native applications with turn-by-turn navigation, QR scanning, AR wayfinding, favourite locations, and offline capability.

Indoor Navigation System

Floor plan digitisation, pathfinding engine, and indoor wayfinding UI — extending precision from the building entrance to the exact unit or office.

API Integration Layer

Full API backbone enabling third-party platforms — logistics, ride-hailing, government systems — to integrate Makani addressing into their own services.

Platform capabilities

What the system does once it's running.

01

Search & Discovery

Search by Makani number, address, unit, QR code, or category. Nearest entrance detection ensures users arrive at the right access point, not just the building centroid.

02

Precision Navigation

Turn-by-turn outdoor routing with seamless transition to indoor navigation. Multiple map modes with real-time location tracking and traffic-aware routing.

03

Indoor Wayfinding

Digitised floor plans with pathfinding algorithms that account for building layout, accessibility constraints, and user preferences for stairs versus elevators.

04

Bilingual & Accessible

Full Arabic and English support across all interfaces. Accessibility features built into every interaction — not added as an afterthought.

05

API Integration Layer

A comprehensive API layer enabling third-party services — logistics providers, government applications, and private sector platforms — to integrate precision addressing into their own systems.

06

AR & QR Capabilities

Augmented reality overlays for intuitive indoor navigation and QR code scanning for instant location identification at physical access points throughout the city.

Floor plan digitisation → Pathfinding → User interface
Beyond outdoor navigation

Getting to the building is half the problem. Getting inside it is the other half.

For malls, government offices, hospitals, and tower complexes, knowing the building address is not enough. Makani extends precision navigation indoors — from entrance to the specific unit, shop, or office.

01

Floor plan digitisation — Scaled 2D and 3D representations of buildings including rooms, corridors, stairs, elevators, and landmarks aligned to real-world layout.

02

Pathfinding engine — Shortest-path algorithms that respect physical constraints: walls, closed doors, accessibility requirements, and user preferences for stairs versus elevators.

03

Intuitive interface — Step-by-step indoor directions displayed on the floor plan, with zooming, panning, and point-of-interest highlighting.

04

AR wayfinding — Camera overlay with directional arrows and destination highlighting for an intuitive, real-time walking experience.

Who depends on this

Makani is not a consumer app. It is city-scale infrastructure that operations depend on.

Emergency Response

Ambulances and civil defence navigate to the exact entrance — not the building centroid — saving minutes that determine outcomes in critical situations.

📦

Logistics & Delivery

Every delivery operator in the city uses Makani codes to resolve last-metre ambiguity. One address, one entrance, one-square-metre precision.

🏛

Government Services

Visa applications, municipality permits, and inter-emirate services reference Makani as the canonical location identifier across five emirates.

🏙

Smart City Infrastructure

Third-party platforms integrate through the API layer — connecting Makani precision to ride-hailing, food delivery, navigation, and urban planning systems.

Accessibility

Built-in accessibility support ensures the system works for all citizens — not just the technically proficient. Bilingual. Intuitive. Inclusive by design.

👤

Citizens & Visitors

365,000+ people use Makani daily to navigate Dubai — sharing locations with a single code, saving and favouriting places, and navigating indoors.

Platform stewardship

We did not deliver a product. We rebuilt infrastructure the city depends on.

This engagement was not a feature refresh. It was a complete infrastructure rearchitecture of the Makani platform — new web applications, new mobile applications, indoor navigation capabilities, and a full API integration layer for third-party services.

The same engineering team that designed the system architecture wrote the implementation, managed the deployment, and remains accountable for how it performs in production. No handoff. No separate support vendor.

When a city puts 365,000 daily users and its emergency response infrastructure on a platform, the question is not whether the software works on launch day. The question is whether the people who built it understand it well enough to keep it reliable, coherent, and extensible as the city continues to grow.

2023

Platform rearchitecture begins

Full ground-up rebuild of web and mobile platforms. New GIS integration layer. Indoor navigation system designed and engineered.

2023 – 2024

End-to-end delivery

Web platform, iOS and Android apps, indoor wayfinding, API layer, QR and AR capabilities — all delivered by the same core team.

2024

Production at scale

365,000+ daily active users. Five emirates. Emergency services, logistics, government applications, and citizen navigation all running on the same platform.

Ongoing

Continued stewardship

The team that built the platform maintains accountability for its performance, evolution, and reliability as Dubai continues to grow.

When a city puts its emergency services, logistics, and 365,000 daily users on a platform — the engineering has to hold.

115+
Projects delivered by Hash Include
100%
Referral-based client acquisition
21+
Years of engineering experience

If your system needs to work at city scale, we should talk.

We take on a small number of engagements at a time. The work shown here is what full accountability looks like in practice.

A
Anas Hashinclude AI
Online
A
Hello. I'm Anas, Hashinclude's AI assistant. I'm here to understand what you're working on and connect you with the right people.

Tell me about what you're building or trying to solve.
Just now
A
Enter to send · Shift+Enter for new line
anas.exe
> _
$
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