Your team is busy.
Your systems should be smarter.

We help Dubai SMEs automate repetitive work, connect disconnected tools, and deploy AI where it actually saves money. The same team that builds platforms for Dubai Municipality and Emirates Post — now available for growing businesses.

Book Free Process Audit → Start a conversation

productivity_gain30%+

cost_reduction20-30% avg

turnaround_speed30-50% faster

error_reduction50% fewer

projects_delivered100+

client_acquisition100% referral

Sound familiar?

These are the problems automation solves.

If your team is spending hours on any of these, you're leaving money on the table.

Copy-pasting data between systems

Order comes in on Shopify, you update the spreadsheet, then the accounting software, then the inventory tracker. Every step is a chance for errors and wasted time.

Customer inquiries piling up

Same questions asked 50 times a day. Your team answers manually while actual problems wait. An AI chatbot handles the routine, your people handle the exceptions.

Reports that take all day to build

Pulling numbers from five different tools into a slide deck every week. An automated report generates itself and lands in your inbox Monday morning.

Inventory surprises

Overstocked on items that don't sell, out of stock on the ones that do. Spreadsheet-based forecasting can't keep up with demand patterns AI catches instantly.

Onboarding that's still manual

New hire? Someone spends a day creating accounts, sending docs, setting up access. Automation handles it in minutes, consistently, every time.

Decisions lost in meetings

Great ideas discussed, nothing tracked, no one follows up. AI meeting intelligence captures decisions and assigns action items automatically.

What we set up for you

Six ways to make your business run itself.

We don't sell software. We study your workflows, find the bottlenecks, and build the automation. You keep running your business — it just works better.

RPA

Robotic Process Automation

Software bots handle data entry, invoice processing, and report generation. They work 24/7, never make typos, and don't need holidays.

AI & LLM Integration

AI chatbots that speak Arabic and English. Document understanding. Sales insights from your data. Smart predictions that help you plan ahead.

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Workflow Integration

Connect your CRM, accounting, inventory, and everything else. When data enters once, every system updates. No more copy-pasting between tools.

OPS

Back-Office Optimisation

Automate HR onboarding, scheduling, invoicing, and admin workflows. Your back-office runs on autopilot so your team focuses on clients.

INV

Inventory Intelligence

AI-powered demand forecasting, stock optimisation, and reorder alerts. Stop guessing what to order — let the data tell you.

MTG

Meeting Intelligence

AI captures every meeting, generates summaries, and tracks action items. Decisions don't get lost. Follow-through becomes automatic.

Not our first time

We build systems governments rely on. Now we're bringing that to SMEs.

Hash Include has delivered 100+ projects for 77 clients since 2013. Every single client came through a referral.

40%

Higher supervisory efficiency for NAPCO National in Saudi Arabia using AI-powered sales supervision

Retail · KSA

25%

Sales performance boost within 6 months through automated monitoring and analytics

NAPCO · 6 months

365K

Daily users on the Makani addressing system we rebuilt for Dubai Municipality

Government · Dubai

500K+

Downloads of the Emirates Post mobile app in its first quarter of launch

Government · UAE

Dedicated AI & Intelligence projects delivered in 2023–2024 alone

AI portfolio

100%

Client acquisition through referral. No advertising, no cold outreach — just results.

Since 2013 · 77 clients

How it works

From audit to automation in four steps.

We handle all the technical work. You keep running your business.

Free Process Audit

A 30-minute session where we listen, map your current processes, and identify exactly where time and money are being lost.

No commitment

Custom Automation Plan

We design a solution tailored to your business: which tools, which automations, what results to expect, and what it costs.

Fixed price

Seamless Implementation

Our team sets up the bots, trains the AI, connects your systems. Minimal disruption. We test everything before it goes live.

2–6 weeks typical

Training & Support

Friendly training sessions. Ongoing support. We don't disappear after deployment — we make sure you keep getting value.

Ongoing

Who this is for

Automation for Dubai businesses ready to grow.

Our services are ideal for SMEs with 5–200 employees seeking quick productivity wins.

E-Commerce & Retail

Order processing, inventory, customer service

Logistics & Distribution

Scheduling, tracking, paperwork, invoicing

Professional Services

Back-office, onboarding, reporting, meetings

F&B & Hospitality

Inventory waste, ordering, reservations

Healthcare Clinics

Scheduling, billing, patient records

Common questions

Straight answers. No jargon.

How much does automation cost for a small business?

It depends on what you need. A simple workflow integration (connecting two systems) might cost AED 5,000–15,000. A full AI chatbot + back-office automation package typically runs AED 20,000–50,000. Ongoing support starts from AED 3,000/month. We give you exact numbers after the free audit — no surprises.

How long does implementation take?

Most projects take 2–6 weeks from approval to live. Simple workflow integrations can be done in days. More complex AI implementations with training take 4–6 weeks.

Will my team need technical training?

We handle all the technical work. Your team gets friendly training sessions to understand the new workflows, but most automations run quietly in the background.

Can you work with our existing tools?

Yes. We integrate with whatever you already use — Shopify, Zoho, QuickBooks, Google Workspace, Slack, WhatsApp Business, and hundreds of other tools.

Is this just for big companies?

No. Our automation services are specifically designed for SMEs with 5–200 employees. The free process audit tells you exactly whether automation makes financial sense for your business right now.

What's in the free process audit?

A 30-minute session where we map your key workflows, identify bottlenecks, and show you exactly where automation would save the most time and money. No sales pitch, no obligation.

Ready to see where your time is going?

Free 30-minute process audit. Actionable recommendations you keep either way.

Book via WhatsApp → Start a Conversation →

Your team is busy.Your systems should be smarter.